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Customer Care & Warranty

Customer Care & Warranty

Congratulations on the purchase of your Fischer & Frichtel home! The outstanding customer service our customers rave about doesn’t end on closing day. It continues through our Customer Care & Warranty Program.

Fischer & Frichtel homes are covered by a 10 year limited warranty through RWC (Residential Warranty Company). What makes our program unique is that during the first and second year, claims are managed by Fischer and/or the contractors who built your home! And, if the home is sold within the 10 year term, the warranty will transfer to the new owner.

Your RWC warranty manual describes the items and conditions that are included under the one year, two year and ten year coverage. Hard copies of your 30-Day and 11-Month Request for Warranty Service forms were provided in your closing packet, and are available as file downloads below. You may complete and submit them by mail or email, or you may submit your requests through the personal Homeowner Warranty Portal. Please note that the manufacturer warranties on some devices or appliances will supersede the RWC warranty.

 

Homeowner Warranty PortalClick Here to submit warranty claims, review open warranty items and review a list of all systems and materials in your new home. Your personal login and password is provided at closing. If you have trouble locating it, please contact:

Cassie Dreher, Customer Service Coordinator – (314) 227-1561

Within 48 hours of your warranty submittal, you will receive an acknowledgment of its receipt. After your request has been reviewed for coverage, we will contact you and collaborate with you and our service personnel to schedule any covered work.

Warranty Questions: If you have questions about the warranty process or portal, contact Cassie Dreher at the number above. If you have questions about a warranty request, please contact:

Matt Blois, Customer Service Manager – (314) 568-0630

Emergency Instructions:

Gas Leak—If you suspect a gas leak, leave your home immediately. Do not operate any devices that are known to arc, such as landline phones, electrical switches, etc. Then contact Matt Blois at the number above. If you don’t get an immediate response, contact your utility company.

Total Loss of Electricity or Water—First, check with the utility company to be certain the problem is not a general outage in the area. If it is not, contact Matt Blois at the number above.

Sewer System Stoppage— If you experience a total stoppage of your sewer system and you suspect that it is related to a construction defect, contact Matt Blois at the number above. Sewer backups that are not related to construction defects are not covered under your home warranty.

Loss of Heating or Air Conditioning—If you experience a total loss of heating or air conditioning, contact Matt Blois at the number above. If you don’t get an immediate response, contact the company that installed your HVAC system.

Plumbing Leak—If you can isolate the leak, use the water cut off devices provided to turn off the water to the area, i.e., kitchen sink, toilet or vanity. If you cannot isolate the leak, turn off your main water service. Then contact Matt Blois at the number above.

Roof Leak—If you experience a roof leak, contact Matt Blois at the number above. Roof leaks that are not related to construction defects are not covered under your home warranty. Please refer to the Exclusions section in your RWC home warranty manual for details.

File Downloads:

30-Day Request for Warranty Service form

11-Month Request for Warranty Service form

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